Na Balam Hotel - Isla Mujeres

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Na Balam Hotel - Isla Mujeres

Free Wi-Fi
Free parking
Luggage storage
24-hour

Late check-in

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Spa & wellness center

Overview

Na Balam is a boutique 4-star hotel set close to Wet'n Wild Cancun, National park El Garrafón and Punta Sur. The hotel opened its doors in 1998 and was remodeled in 2007.

A wonderful sandy beach is only minutes from the hotel, set in the middle of a natural area. The venue is 4 km away from the city center.

The hotel allows quick access to palm trees and gardens.

Cancun International airport can be reached in 30 minutes by car from Na Balam Hotel.

Rooms

The property comprises 33 beautiful rooms appointed with a mini bar, free wireless internet, a writing table, TV and individual climate control. Some rooms at Na Balam Hotel have a view over the sea. Bathrooms are fitted with a shower, complimentary toiletries and a bidet.

Eat & Drink

A day at Na Balam Hotel begins with a healthy breakfast. At the beachfront restaurant guests can enjoy Mexican cuisine. Guests can unwind in the Palapa bar with a favourite drink. Serving a wide range of dishes, ZAZIL HA and Fenix Lounge Restaurant & Beach Club can be reached within 5 minutes’ walk.

Services

The hotel also offers bicycles and cars for rent.

Relax

A wellness centre and a Jacuzzi as well as reflex massage, therapeutic massage and facials are available to guests on site. Sport facilities include snorkeling, scuba diving and sailing.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free public parking is possible at a location nearby.

Year renovated:   2007.  Number of rooms:   33.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • Limited time reception
  • Late check-in
  • Reception
  • No pets allowed
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • No elevators
  • Currency exchange
  • Sundry/Convenience store
  • Souvenir shop
  • Eco friendly
  • Exterior corridors
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Water skiing
  • Motor board
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Catering service

Meeting facilities

  • Business center
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's play area

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Jacuzzi
  • Reflex massage
  • Library

Room view

  • Ocean view
  • Pool view
  • Beach view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Terrace
  • Balcony
  • Bottled water
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Steam shower
  • Hair dryer on request
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

Get directions
City Center
  • Isla Mujeres
    2.2 mi
Airports
Train Stations
  • Plaza las Américas Cancún Mall
    8.5 mi
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    200 ft
  • Fenix Lounge Restaurant & Beach Club
    400 ft
Beaches
  • Garrafon de Castilla
    3800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Na Balam photos Room
Standard Poolside Two Double Beds
Bed type: Double beds
Size: 605 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

This room is furnished with 2 double beds. It has pool views and garden views.

Room facilities
    Na Balam photos Room
    Deluxe King Bed
    Bed type: King-size bed
    Size: 595 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Located near the beach area and sorrounded by palm trees, this room offers a private balcony or terrace, tv, one King Bed, air conditioning and a ceiling fan. The bathroom includes organic toiletries.

    Room facilities
      Na Balam photos Room
      Suite Plunge Pool Adults Only
      Bed type: King-size bed
      Size: 595 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      This ground-floor, ocean-front suite features a private patio with deck chairs and small pool. Features one king-size bed and minibar. This suite is for adults only.

      Room facilities
        Na Balam photos Room
        Deluxe Two Double Beds
        Bed type: Double beds
        Size: 605 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Located near the beach area and sorrounded by palm trees, this room offers a private balcony or terrace, tv, air conditioning and a ceiling fan. The bathroom includes organic toiletries.

        Room facilities
          Na Balam photos Exterior Hotel information
          Standard Poolside King Bed
          Bed type: King-size bed
          Size: 595 sq. feet
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          This double room features air conditioning and seating area. Please note this is an adults only room.

          Room facilities
            Na Balam photos Exterior Hotel information
            Junior Suite Partial Ocean View Adults Only
            Bed type: King-size bed
            Size: 595 sq. feet
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information

            This suite has a balcony, seating area and patio.

            Room facilities

              How to reach hotel

              hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
              Show big map »

              Hotel Address:

              Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

              Get directions
              City Center
              • Isla Mujeres
                2.2 mi
              Airports
              Train Stations
              • Plaza las Américas Cancún Mall
                8.5 mi
              Restaurants
              • ZAZIL HA (cuisine: Mexican)
                200 ft
              • Fenix Lounge Restaurant & Beach Club
                400 ft
              Beaches
              • Garrafon de Castilla
                3800 ft
              Hotel information
              • Check-in:
                from  3 pm
              • Check-out:
                until  12 pm
              • Year renovated:
                2007
              • Number of rooms:
                33

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

              According to guest reviews, the hotel has been rated as
              Best Luxury Hotels in Mexico

              Use Badge

              Na Balam Location

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              • Airports
              • Underground stations
              • Train stations
              • Parks
              • Tourist attractions
              • Museums
              • Convention centers
              • Stadiums
              • Food and meals
              • General

              Hover above the icons to see hotel photo and details.

              Click the hotel to go to the main hotel page.

              Route Planner
              Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

              What's nearby

              Popular areas

              • City Center - 2.2 mi

              Local attractions

              • Dolphin Discovery Isla Mujeres - 2.0 mi
                Isla Mujeres
              • Tortugranja - 2.8 mi
                Carretera Sac Bajo Km 5
              • Playa del Norte - 4.3 mi
                Playa Norte, Isla Mujeres
              • Garrafon Natural Reef Park - 2.6 mi
                Km 6 Carr Garrafon
              • Captain Dulche's Museum - 3.7 mi
                Carretera a Garrafon Km 4.5, Isla Mujeres

              Near the hotel

              • Garrafon de Castilla - 3800 ft
                Isla MujeresMexico

                Restaurants nearby

                • ZAZIL HA - 200 ft

                  Address: waterfront

                  62% likes this, based on 39 reviews
                  Cuisine: Mexican

                • Pita Amore Isla Mujeres - 900 ft

                  Address: Ave Guerrero
                  Phone: 9991-27-12-08

                  73% likes this, based on 175 reviews
                  Price Range: USD 5 - USD 7

                • Buho's - 1100 ft

                  Address: Avenida Carlos Lazo 1
                  Phone: 998/877-0301

                  63% likes this, based on 63 reviews
                  Cuisine: Mexican

                • Fenix Lounge Restaurant & Beach Club - 400 ft

                  Address: Zazil-ha 118
                  Phone: 998 274 0073

                  71% likes this, based on 165 reviews
                  Price Range: USD 6 - USD 21

                • Tropical Pomodoro - 1000 ft

                  Address: Av. Hidalgo esq.Guerrero
                  Phone: 0449981573293

                  70% likes this, based on 89 reviews
                  Price Range: USD 3 - USD 12

                Hotel information
                • Check-in:
                  from  3 pm
                • Check-out:
                  until  12 pm
                • Year renovated:
                  2007
                • Number of rooms:
                  33

                Hotel Awards

                MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

                According to guest reviews, the hotel has been rated as
                Best Luxury Hotels in Mexico

                Use Badge

                Hotels nearby
                Cancun Bay Resort
                3 stars
                14 km
                Batab Hotel Cancun
                3 stars
                14 km
                Real Inn Cancun
                4 stars
                14 km
                Cities nearby

                Na Balam Reviews

                Guest reviews are submitted by our customers after their stay at Na Balam

                Average guest rating

                7.6out of 10
                Fabulous
                Based on 64 reviews

                Guest reviews

                • Group of friends
                  9.2

                  beautiful spacious rooms, great access to beach, clean

                  resturant waiters rude and expect tip and tell you if you dont, they double charged me by not returning my deposit and being very difficult to contact

                • Couple
                  6.2

                  The location, Na Balam has the best beach of all isla mujeres, it is very nice to have breakfast in their restaurant.

                  It is very expensive for what it really offers, it is old and has not been renovated since long. Things like ac and shower do not work properly. Pool water was not clean . Rooms do not have tv, hair dryer, iron, mini fridge or any other service you might expect for that price.

                • Couple
                  5.8

                  I liked how the location which is right at north beach and at the entrance of Avalon hotel. Close to main strip for restuarants/night life.

                  The beds were very uncomfortable, lots of greenery so as comes mosquito's, I was bit all night as they get into room through window/wall cracks. Internet is not true internet, it is only available in the outside lobby where you again will get chewed up by mosquito's and if your luck enough to get internet service, it is very intermittent.

                • Couple
                  7.4

                  Very good location right at the best spot of Playa Norte. The staff was very helpful and found us a better room with a kingsize bed upon request the second day. Nice restaurant and beach beds in the front. Nicely build and comfortable hotel probably of the best in Isla Mujeres

                  The poolside rooms are not so good, not the best value. Ours was like a hut so the roof had some small holes. Not good if you are afraid of little lizards!

                • Couple
                  7.4

                  great location and very nice room with pool view, an individual terrace and a hammock; very kind and professional receptionist; beds on the beach; very nice and friendly pool cleaner (we really liked the guy)

                  Beach restaurant staff (rude and unprofessional); Check out issues (higher price than agreed on Booked.net and some receipts from restaurant for a dinner we have never had) - note that the receptionist helped us to figure this issue out and eventually we were not charged for them.

                • Group of friends
                  7.8

                  The location of the hotel is nice and the staff are friendly and nice.

                  The beds were hard as a rock and it is expensive compared to better hotels on Isla Mujeres for what you get. They changed our reservation for the room type twice without notification and had our billing messed up. None of this was a show or a real big deal but I wouldn't return.

                • Family with children
                  8.2

                  The ambiance was very pleasant, a bit rustic, a bit ethnic, not in the least bit kitchy or affected.The location was amazing, one literally stepped out of the room and onto a beautiful sandy beach.

                  It would have been great to have a small fridge and a coffee machine, two things that most hotels offer and that would have made eating in more viable. I guess eating in is not something the hotel wanted to encourage. They have a restaurant on site, which is in my opinion overpriced and overrated, but nevertheless quite nice.

                • Family with children
                  5.4

                  Location

                  Stuff was not helpfull, we did not have hot water and blankets.

                • Older travelers
                  9.2

                  I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

                  It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

                • Couple
                  8.2

                  Excellent location, right on the beach. Very nice staff. Clean and cozy.

                  There were maintenance works at progress when we were there so it was a bit noisy...

                • Family with children
                  10.0

                  wonderful service and a home from home and elegant and casual at the same time - glorious spot

                  better to have hot coffee and more of it in the morning more staff in kitchen in the morning regular coffe on tap would be a good idea

                • Family with children
                  5.4

                  I wouldn't say is a 4 stars hotel. The location is excellent.Nice gardens. The beach is so beautiful. Other than that, the food at the restaurant so,so, and the service is really bad. The room was clean but the towels very old. Very basic.

                  I though that would be 4 stars like they advertised in the internet.

                • Group of friends
                  8.2

                  Really beautiful location, right on ab exotic beach. Very clean rooms, close to the town center.

                • Family with children
                  5.0

                  The initial impression is tropical and relaxing.

                  We had a negative experience - our reservation was lost by the hotel. Because there was a room available, they offered us the walk-in rate for 2 nights out of the original 5 nights...We had to find our own accommodations for the other 3 nights with no assistance from Na Balam or from Booked.net, for that matter. We lost money, time and experienced a lot of stress from this situation. Observations during our shortened stay indicated that Na Balam is not what it once was. We were extremely disappointed as to how our situation was handled and that, instead of a calming and restful vacation, the place and staff were stressful and unaccommodating. I will not recommend Na Balam, period. And the staff compared their hotel to Ixchel Resort down the beach... Not even close. By the way, the food there is expensive and you have to bring your own drinking water. And the yoga is extra...

                • Group of friends
                  7.4

                  The location is perfect, at the probably nicest part of the island at the beach. It is a sweet, romantic hotel (little bungalows). The rooms are big and there is a small terrace with chairs and hammock belonging to every room. The hotel staff is very friendly. It offers towels for the beach for free and there are chairs, tables and big sun loungers at the beach also for free.

                  We had a room on the upper floor and the roof consists of straw, therefore it can be a little bit dirty. Staff at the restaurant wasn't guest friendly at all. It should be a 4* hotel, which we certainly wouldn't rate that high as there is basically no luxury.

                How to reach hotel

                hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
                Show big map »

                Hotel Address:

                Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

                Get directions
                City Center
                • Isla Mujeres
                  2.2 mi
                Airports
                Train Stations
                • Plaza las Américas Cancún Mall
                  8.5 mi
                Restaurants
                • ZAZIL HA (cuisine: Mexican)
                  200 ft
                • Fenix Lounge Restaurant & Beach Club
                  400 ft
                Beaches
                • Garrafon de Castilla
                  3800 ft
                Hotel information
                • Check-in:
                  from  3 pm
                • Check-out:
                  until  12 pm
                • Year renovated:
                  2007
                • Number of rooms:
                  33

                Hotel Awards

                MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

                According to guest reviews, the hotel has been rated as
                Best Luxury Hotels in Mexico

                Use Badge