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Na Balam - Isla Mujeres

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Na Balam - Isla Mujeres

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Overview

Overlooking the Caribbean Sea, the comfortable 4-star Na Balam Hotel offers an indoor swimming pool and a library. An example of minimalist architecture, this hotel was opened in 1998 and was fully restored in 2007.

The property lies within 15 km from Casa de la cultura. It is about 4 km away from the center of Isla Mujeres.

Direct access to the sandy beach and palm trees and a lush garden is provided.

Guests can reach Na Balam Hotel by car from Cancun International airport in 35 minutes.

Rooms

Na Balam Hotel offers 33 individual rooms that come with a stunning view of the sea and such facilities as complimentary wireless internet, climate control, a private safe, a private balcony and a closet. They feature en suite bathrooms with a shower, a bidet and free toiletries.

Eat & Drink

A healthy breakfast is served every morning. Residents can try dishes of Mexican cuisine at the restaurant. Guests can quench their thirst at Palapa bar with a favorite drink. The tapas bar ZAZIL HA can be reached within a 5-minute walk.

Services

The property offers a business center, a meeting room and a catering service for the use of guests.

Relax

Guests will enjoy using therapeutic massage and facials at the hotel. Various activities, including scuba diving, snorkeling and sailing, are available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby for free.

Year renovated:   2007.  Number of rooms:   33.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Off-site car park
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • No pets allowed
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • Souvenir shop
  • Eco friendly
  • Exterior corridors
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Water skiing
  • Motor board
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Catering service
  • Buffet breakfast

Business

  • Business centre
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's play area

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Umbrellas
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • City view
  • Ocean view
  • Pool view
  • Beach view
  • Resort view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Patio
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Room toiletries

Media

  • Direct dial telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

Pets

Pets are not allowed.

How to reach hotel

hotel Na Balam - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

Get directions
Airports
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    200 ft
  • Fenix Lounge Restaurant & Beach Club
    400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Na Balam photos Facilities Pool
Standard Classic Room
Ocean view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Terrace
  • Seating area
  • Telephone
  • Bathroom:Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Television
  • Wake up service
Room Description:

Experience a cut above with the Concierge Level Ocean Front guestrooms. In addition to the standard amenities, guests staying in these rooms will also enjoy the following upgraded amenities: - Apple TV with WiFi connection and special apps including, iTunes, Netflix and more.- L’OCCITANE bath amenities- Aromatherapy and pillow menu- Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka- Two 25-minute massages at the Spa- Espresso/American coffee maker- iPod dock- CHI hair dryer & flat iron- Special room service menu- Nightly Petit Fours with your turndown service- Exclusive phone service- Private check-in & out / early check-in & late check-out (subject to availability)

Na Balam photos Room
Suite
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Patio
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Fan
  • Mosquito net
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:TV
  • Wake up service
Room Description:

Suite|Double Suite (Double bed or 2 twin beds) (private pool)

Na Balam photos Exterior Hotel information
Junior Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Patio
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Fan
  • Mosquito net
  • Bathroom:Bathroom
  • Hot tub
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:TV
  • Wake up service
Room Description:

Junior Suite. BED & BREAKFAST. Standard rate

Na Balam photos Room
Standard Deluxe Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Wake up service
Room Description:

Twin Deluxe (2 beds). BED & BREAKFAST. Standard rate

Na Balam photos Room
Pool Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Patio
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Mosquito net
  • Bathroom:Bathroom
  • Bath or shower
  • Toilet
  • Dining:Mini-bar
  • Media:Wake up service
Na Balam photos Exterior Hotel information
Ocean Junior Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Patio
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Mosquito net
  • Bathroom:Bathroom
  • Hot tub
  • Bath or shower
  • Toilet
  • Dining:Mini-bar
  • Media:TV
  • Wake up service
Budget Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
First-Floor Room
  • Max occupancy:

    2 persons

  • Check Prices
Oceanfront Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Tower Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Top-floor Room
Ocean view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Terrace
  • Seating area
  • Telephone
  • Bathroom:Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Television
  • Wake up service
Oceanfront Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite Double Ocean Front

Junior Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Junior Suite King Ocean Front

Superior Deluxe Room
Pool view
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Enjoy breakfast and a view of the stunning pool directly from your balcony. Wake up and say hello to a glorious day in Isla Mujeres.  Room also features: - Double Whirlpool Tub - In Room Wine - Private bath w/ shower only - Balcony with chairs & table - Liquor Dispenser with premium brands - Mini Bar with bottled juices, sodas, bottled water, domestic & imported beers - LCD TV w/ Satellite - CHI branded hair tools & bath amenities - Bathrobes & Slippers - Digital safe (laptop size) - Individually-Controlled A/C - Direct Dial telephone - Ironing board - 24-Hour room service & Turndown Service

Superior Room
City view
  • Max occupancy:

    3 persons

  • Check Prices
Room Description:

Specially designed for the long stay traveller in mind, these rooms may accomodate up to  4 people and are a best choice to enjoy Isla Mujeres for longer stays. Please note bedding varies per unit. This is a Non Refundable room; reservations cannot be modified or cancelled once booked.

Superior Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Junior Suite King Superior Ocean Front

Superior Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
Superior Oceanfront Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Located near the beach area and sorrounded by palm trees, this room offers a private balcony or terrace, tv, one King Bed, air conditioning and a ceiling fan. The bathroom includes organic toiletries.

Deluxe Suite
Garden view
  • Max occupancy:

    3 persons

  • Check Prices
Room Description:

For more space, including a separate living room area, the Suite Deluxe is the perfect option. This room option comes with either an ocean view or a city view. Deluxe Suites feature: - Ocean views or Garden Views - Iron and Ironing board - Alarm clock radio - Telephone with outside line - Coffee maker & Mini-bar. - Hair dryer & Vanity mirror, - Shower, Amenities and bath supplies, - Speakers & TV LCD color 28 inches in the bedroom - TV LCD color 32 inches in the living room - WI-FI Internet connection - Safety deposit box - Lamp desk - Air conditioning with individual remote control - CD/DVD player - Independent Living room  

Deluxe Oceanfront Suite
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

This luxurious renovated Ocean Front Villa offers the ultimate in privacy. Set among ocean front views, each has been built in complete harmony with the luscious and relaxes beauty of their natural environment. Located on the north side of resort these villas feature trendy interiors and a big closet with spacious separated rest areas.  

Whirlpool Room
City view
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

The Superior Rooms provide all the modern amenities and special touches that you need to make your stay a memorable one. Superior Rooms feature: - City views - Iron and Ironing board - Alarm clock radio - Telephone with outside line - Coffee maker & Mini-bar. - Hair dryer & Vanity mirror, - Shower, Amenities and bath supplies, - Speakers & TV LCD color 28 inches - WI-FI Internet connection - Safety deposit box - Lamp desk - Air conditioning with individual remote control - Tub Jacuzzi style on the terrace

Na Balam Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Mercado 23 8.8 mi
    CancunMexico
  • Plaza Las Americas9.2 mi
    Av. Tulum 260
  • Cancun Convention Center 10.5 mi
    Blvd. Kukulcan Km 9, Zona Hotelera
  • Mercado 28 8.8 mi
    north of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
  • Beto Avila Stadium9.4 mi
    Mza 4 Supmza 21 Av. Circuito Mayapan s/n L 4

Restaurants nearby

  • ZAZIL HA200 ft

    Address: waterfront

    62% likes this, based on 39 reviews
    Cuisine: Mexican

  • Pita Amore Isla Mujeres900 ft

    Address: Ave Guerrero
    Phone: 9991-27-12-08

    73% likes this, based on 175 reviews
    Price Range: USD 5 - USD 7

  • Buho's1100 ft

    Address: Avenida Carlos Lazo 1
    Phone: 998/877-0301

    63% likes this, based on 63 reviews
    Cuisine: Mexican

  • Fenix Lounge Restaurant & Beach Club400 ft

    Address: Zazil-ha 118
    Phone: 998 274 0073

    71% likes this, based on 165 reviews
    Price Range: USD 6 - USD 21

  • Tropical Pomodoro1000 ft

    Address: Av. Hidalgo esq.Guerrero
    Phone: 0449981573293

    70% likes this, based on 89 reviews
    Price Range: USD 3 - USD 12

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Hotels nearby
Cities nearby

Na Balam Reviews

Guest reviews are submitted by our customers after their stay at Na Balam

7.6
FabulousBased on109 reviews

Guest reviews

  • Group of friends
    9.2

    beautiful spacious rooms, great access to beach, clean

    resturant waiters rude and expect tip and tell you if you dont, they double charged me by not returning my deposit and being very difficult to contact

  • Couple
    6.2

    The location, Na Balam has the best beach of all isla mujeres, it is very nice to have breakfast in their restaurant.

    It is very expensive for what it really offers, it is old and has not been renovated since long. Things like ac and shower do not work properly. Pool water was not clean . Rooms do not have tv, hair dryer, iron, mini fridge or any other service you might expect for that price.

  • Couple
    5.8

    I liked how the location which is right at north beach and at the entrance of Avalon hotel. Close to main strip for restuarants/night life.

    The beds were very uncomfortable, lots of greenery so as comes mosquito's, I was bit all night as they get into room through window/wall cracks. Internet is not true internet, it is only available in the outside lobby where you again will get chewed up by mosquito's and if your luck enough to get internet service, it is very intermittent.

  • Couple
    7.4

    Very good location right at the best spot of Playa Norte. The staff was very helpful and found us a better room with a kingsize bed upon request the second day. Nice restaurant and beach beds in the front. Nicely build and comfortable hotel probably of the best in Isla Mujeres

    The poolside rooms are not so good, not the best value. Ours was like a hut so the roof had some small holes. Not good if you are afraid of little lizards!

  • Couple
    7.4

    great location and very nice room with pool view, an individual terrace and a hammock; very kind and professional receptionist; beds on the beach; very nice and friendly pool cleaner (we really liked the guy)

    Beach restaurant staff (rude and unprofessional); Check out issues (higher price than agreed on Booked.net and some receipts from restaurant for a dinner we have never had) - note that the receptionist helped us to figure this issue out and eventually we were not charged for them.

  • Group of friends
    7.8

    The location of the hotel is nice and the staff are friendly and nice.

    The beds were hard as a rock and it is expensive compared to better hotels on Isla Mujeres for what you get. They changed our reservation for the room type twice without notification and had our billing messed up. None of this was a show or a real big deal but I wouldn't return.

  • Family with children
    8.2

    The ambiance was very pleasant, a bit rustic, a bit ethnic, not in the least bit kitchy or affected.The location was amazing, one literally stepped out of the room and onto a beautiful sandy beach.

    It would have been great to have a small fridge and a coffee machine, two things that most hotels offer and that would have made eating in more viable. I guess eating in is not something the hotel wanted to encourage. They have a restaurant on site, which is in my opinion overpriced and overrated, but nevertheless quite nice.

  • Family with children
    5.4

    Location

    Stuff was not helpfull, we did not have hot water and blankets.

  • Older travelers
    9.2

    I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

    It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

  • Couple
    8.2

    Excellent location, right on the beach. Very nice staff. Clean and cozy.

    There were maintenance works at progress when we were there so it was a bit noisy...

  • Family with children
    10.0

    wonderful service and a home from home and elegant and casual at the same time - glorious spot

    better to have hot coffee and more of it in the morning more staff in kitchen in the morning regular coffe on tap would be a good idea

  • Family with children
    5.4

    I wouldn't say is a 4 stars hotel. The location is excellent.Nice gardens. The beach is so beautiful. Other than that, the food at the restaurant so,so, and the service is really bad. The room was clean but the towels very old. Very basic.

    I though that would be 4 stars like they advertised in the internet.

  • Group of friends
    8.2

    Really beautiful location, right on ab exotic beach. Very clean rooms, close to the town center.

  • Family with children
    5.0

    The initial impression is tropical and relaxing.

    We had a negative experience - our reservation was lost by the hotel. Because there was a room available, they offered us the walk-in rate for 2 nights out of the original 5 nights...We had to find our own accommodations for the other 3 nights with no assistance from Na Balam or from Booked.net, for that matter. We lost money, time and experienced a lot of stress from this situation. Observations during our shortened stay indicated that Na Balam is not what it once was. We were extremely disappointed as to how our situation was handled and that, instead of a calming and restful vacation, the place and staff were stressful and unaccommodating. I will not recommend Na Balam, period. And the staff compared their hotel to Ixchel Resort down the beach... Not even close. By the way, the food there is expensive and you have to bring your own drinking water. And the yoga is extra...

  • Group of friends
    7.4

    The location is perfect, at the probably nicest part of the island at the beach. It is a sweet, romantic hotel (little bungalows). The rooms are big and there is a small terrace with chairs and hammock belonging to every room. The hotel staff is very friendly. It offers towels for the beach for free and there are chairs, tables and big sun loungers at the beach also for free.

    We had a room on the upper floor and the roof consists of straw, therefore it can be a little bit dirty. Staff at the restaurant wasn't guest friendly at all. It should be a 4* hotel, which we certainly wouldn't rate that high as there is basically no luxury.

How to reach hotel

hotel Na Balam - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

Get directions
Airports
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    200 ft
  • Fenix Lounge Restaurant & Beach Club
    400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge