Na Balam Hotel - Isla Mujeres

C/Zazil Ha 118 , Isla Mujeres, Mexico, 77400  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Na Balam Hotel - Isla Mujeres

 Internet

Wi-Fi in rooms

Free Wi-Fi in public areas

 Free parking
 24-Hour

24-hour reception

 Swimming Pool

Outdoor swimming pool

 Sports activities

Scuba diving

Water skiing

Snorkeling

Sailing

Fishing

Canoeing

 Spa and relaxation

Spa & wellness center

Reflex massage

Jacuzzi

 Breakfast

Continental breakfast

 Food/Drinks

Restaurant

Poolside snack bar

Overview

The four-star Na Balam Hotel features convenient location in the northern edge of the Isla Mujeres, surrounded by the Carribean sea.

This luxury tropical resort renovated in 2007 features mission revival style architecture and up-to-date facilities.

The spacious 32 guest rooms and suites are equipped with a ceiling fan and a private safe box.

The on-site dining venue serves a wide range of traditional local cuisine and international dishes in the relaxing ambience from 7am till 10pm.

The business center includes free Wi-Fi internet connection, photocopying facilities, fax machine, coffee breaks, secretarial service and personal computers.

The recreational amenities comprise an outdoor swimming pool, the beach club, yoga classes, the spa area, a game room, a TV room with a DVD player, and the nautical center.

Year renovated:   2007.  Number of rooms:   33.

Rooms

Na Balam Pool View Rooms have one king size bed and a private terrace or balcony.

Na Balam Beach View Rooms are fitted with a hammock and a seating area with a couch.

Plunge Pool Junior Suites provide a spacious patio and a small pool with water jets.

Jacuzzi Terrace Master Suite is equipped with a Jacuzzi tub and a living room.

Beach Side Master Villa is completed with a dining room and a fully equipped kitchen.

Dining options

The Zazil Ha Restaurant, Lounge and Bar located on the beach under the stylish palapa serves impressive Mexican and world cuisines, and refreshing beverages for breakfast, lunch and dinner.

The hotel Na Balam provides visitors with a free continental breakfast. 

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Facilities

General

  • Free Wi-Fi in public areas
  • Free parking
  • Late check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Sundry/Convenience store
  • Souvenir shop
  • Private beach
  • Currency exchange
  • Luggage storage
  • Exterior corridors
  • No elevators
  • Wheelchair access

Guest Parking

  • Free public parking is possible at a location nearby.

Sports & Fitness

  • Water skiing
  • Scuba diving
  • Snorkeling
  • Sailing
  • Canoeing
  • Motor board
  • Fishing

Services

  • Paid airport shuttle
  • City shuttle service
  • Room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Doctor on call
  • Postal service
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Catering service

Meeting facilities

  • Business center
  • Meeting room
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Playground

Leisure facilities

  • Outdoor swimming pool
  • Beach umbrellas
  • Beach towels
  • Live entertainment
  • Spa & wellness center
  • Jacuzzi
  • Free cabanas
  • Garden area
  • Library
  • Leisure/TV room
  • Reflex massage

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Pool view
  • Beach view

Room facilities

  • Wi-Fi in rooms
  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-Bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Rollaway/Extra bed
  • Chaise lounges
  • Ironing facilities
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Hair dryer on request

Media

  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-In

  • from  1 am

Check-Out

  • until  1 am

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

C/Zazil Ha 118 , Isla Mujeres, Mexico, 77400

Get directions
City Center
  • Isla Mujeres
    2.2 mi
Airports
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    200 ft
  • Fenix Lounge Restaurant & Beach Club (cuisine: Tapas, Hamburgers, Fusion)
    400 ft
Beaches
  • Garrafon de Castilla
    3800 ft
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Na Balam Pool View Rooms have one king size bed and a private terrace or balcony.

Na Balam Beach View Rooms are fitted with a hammock and a seating area with a couch.

Plunge Pool Junior Suites provide a spacious patio and a small pool with water jets.

Jacuzzi Terrace Master Suite is equipped with a Jacuzzi tub and a living room.

Beach Side Master Villa is completed with a dining room and a fully equipped kitchen.

Na Balam Guest Room PoolNa Balam Guest Room PoolNa Balam Guest Room Pool
Guest Room
Bed type: Double beds or Double Bed or 1 Single bed
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

DOUBLE POOL VIEW TWO DOUBLE BEDS

Room facilities
    Na Balam Standard Pool Side RoomNa Balam Standard Pool Side RoomNa Balam Standard Pool Side Room
    Standard Pool Side Room
    Bed type: Double beds or Double Bed
    Size: 605 sq. feet
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Standard Room, 2 Double Beds, Poolside - Continental Breakfast - Non refundable

    Room facilities
      Top-floor Room
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        Na Balam SuiteNa Balam SuiteNa Balam Suite
        Suite
        Bed type: 1 Single bed or Double Bed or Triple
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Ocean View Suite with Plunge Pool

        Room facilities
          Na Balam Oceanfront SuiteNa Balam Oceanfront SuiteNa Balam Oceanfront Suite
          Oceanfront Suite
          Bed type: King Size bed
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          This ground-floor, ocean-front suite features a private patio with deck chairs and small pool. Features one king-size bed and minibar. This suite is for adults only.

          Room facilities
            Deluxe Pool Side Double Room
            Bed type: Double Bed
            Check Prices
            • Air conditioning
            • Private bathroom
            — Less information+ More information
            Room facilities
              Na Balam Deluxe Double RoomNa Balam Deluxe Double RoomNa Balam Deluxe Double Room
              Deluxe Double Room
              Bed type: Double Bed or Double beds or 1 Single bed
              Size: 605 sq. feet
              Check Prices
              • Air conditioning
              • Shower
              — Less information+ More information

              Deluxe Room, 2 Double Beds - Continental Breakfast - Non refundable

              Room facilities
                Na Balam Deluxe Beachfront Double RoomNa Balam Deluxe Beachfront Double RoomNa Balam Deluxe Beachfront Double Room
                Deluxe Beachfront Double Room
                Bed type: Double Bed or Double beds or King Size bed
                Size: 605 sq. feet
                Check Prices
                • Air conditioning
                • Private bathroom
                — Less information+ More information

                Located near the beach area and sorrounded by palm trees, this room offers a private balcony or terrace, tv, air conditioning and a ceiling fan. The bathroom includes organic toiletries.

                Room facilities

                  How to reach hotel

                  hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
                  Show big map »

                  Hotel Address:

                  C/Zazil Ha 118 , Isla Mujeres, Mexico, 77400

                  Get directions
                  City Center
                  • Isla Mujeres
                    2.2 mi
                  Airports
                  Restaurants
                  • ZAZIL HA (cuisine: Mexican)
                    200 ft
                  • Fenix Lounge Restaurant & Beach Club (cuisine: Tapas, Hamburgers, Fusion)
                    400 ft
                  Beaches
                  • Garrafon de Castilla
                    3800 ft
                  Hotel information
                  • Check-In:
                    from  1 am
                  • Check-Out:
                    until  1 am
                  • Year renovated:
                    2007
                  • Number of rooms:
                    33

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge

                  Na Balam Location

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                  • Airports
                  • Underground stations
                  • Train stations
                  • Parks
                  • Tourist attractions
                  • Museums
                  • Convention centers
                  • Stadiums
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                  • General

                  Hover above the icons to see hotel photo and details.

                  Click the hotel to go to the main hotel page.

                  Route Planner
                  Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                  What's nearby

                  Popular areas

                  • City Center - 2.2 mi

                  Local Attractions

                  • Dolphin Discovery Isla Mujeres - 2.0 mi
                    Isla Mujeres
                  • Tortugranja (Turtle Farm) - 2.8 mi
                    Carretera Sac Bajo Km 5
                  • Playa del Norte - 4.3 mi
                    Playa Norte, Isla Mujeres
                  • Garrafon Natural Reef Park - 2.6 mi
                    Km 6 Carr Garrafon
                  • Captain Dulche's Museum - 3.7 mi
                    Carretera a Garrafon Km 4.5, Isla Mujeres

                  Near the hotelNear the hotel

                  • Garrafon de Castilla - 3800 ft
                    Isla MujeresMexico

                    Restaurants Nearby

                    • ZAZIL HA - 200 ft

                      Address: waterfront

                      62% likes this, based on 39 reviews
                      Cuisine: Mexican

                    • Pita Amore Isla Mujeres - 900 ft

                      Address: Ave Guerrero
                      Phone: 9991-27-12-08

                      73% likes this, based on 175 reviews
                      Price Range: USD 5 - USD 7

                    • Buho's - 1100 ft

                      Address: Avenida Carlos Lazo 1
                      Phone: 998/877-0301

                      63% likes this, based on 63 reviews
                      Cuisine: Mexican

                    • Fenix Lounge Restaurant & Beach Club - 400 ft

                      Address: Zazil-ha 118
                      Phone: 998 274 0073

                      71% likes this, based on 165 reviews
                      Cuisine: Tapas, Hamburgers, Fusion, Bar
                      Price Range: USD 6 - USD 21

                    • Tropical Pomodoro - 1000 ft

                      Address: Av. Hidalgo esq.Guerrero
                      Phone: 0449981573293

                      70% likes this, based on 89 reviews
                      Cuisine: Pizza, Bagels
                      Price Range: USD 3 - USD 12

                    Getting there.

                    Isla Mujeres National Airport is only 2.6km away.

                    Head northwest on Rueda Medina, turn right to stay on Rueda Medina, continue onto Lopez Mateos, turn left onto Carlos Lazo, take the first right onto Zazil-ha and turn left till the property.

                    Hotel information
                    • Check-In:
                      from  1 am
                    • Check-Out:
                      until  1 am
                    • Year renovated:
                      2007
                    • Number of rooms:
                      33

                    Hotel Awards

                    MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Mexico

                    Use Badge

                    Hotels nearby
                    Real Inn Cancun
                    4 stars
                    14km

                    Na Balam Reviews

                    Guest reviews are submitted by our customers after their stay at Na Balam

                    Individual guest reviews

                    • Group of friends
                      9.2

                      beautiful spacious rooms, great access to beach, clean

                      resturant waiters rude and expect tip and tell you if you dont, they double charged me by not returning my deposit and being very difficult to contact

                    • Couple
                      6.2

                      The location, Na Balam has the best beach of all isla mujeres, it is very nice to have breakfast in their restaurant.

                      It is very expensive for what it really offers, it is old and has not been renovated since long. Things like ac and shower do not work properly. Pool water was not clean . Rooms do not have tv, hair dryer, iron, mini fridge or any other service you might expect for that price.

                    • Couple
                      5.8

                      I liked how the location which is right at north beach and at the entrance of Avalon hotel. Close to main strip for restuarants/night life.

                      The beds were very uncomfortable, lots of greenery so as comes mosquito's, I was bit all night as they get into room through window/wall cracks. Internet is not true internet, it is only available in the outside lobby where you again will get chewed up by mosquito's and if your luck enough to get internet service, it is very intermittent.

                    • Couple
                      7.4

                      Very good location right at the best spot of Playa Norte. The staff was very helpful and found us a better room with a kingsize bed upon request the second day. Nice restaurant and beach beds in the front. Nicely build and comfortable hotel probably of the best in Isla Mujeres

                      The poolside rooms are not so good, not the best value. Ours was like a hut so the roof had some small holes. Not good if you are afraid of little lizards!

                    • Couple
                      7.4

                      great location and very nice room with pool view, an individual terrace and a hammock; very kind and professional receptionist; beds on the beach; very nice and friendly pool cleaner (we really liked the guy)

                      Beach restaurant staff (rude and unprofessional); Check out issues (higher price than agreed on Booked.net and some receipts from restaurant for a dinner we have never had) - note that the receptionist helped us to figure this issue out and eventually we were not charged for them.

                    • Group of friends
                      7.8

                      The location of the hotel is nice and the staff are friendly and nice.

                      The beds were hard as a rock and it is expensive compared to better hotels on Isla Mujeres for what you get. They changed our reservation for the room type twice without notification and had our billing messed up. None of this was a show or a real big deal but I wouldn't return.

                    • Family with children
                      8.2

                      The ambiance was very pleasant, a bit rustic, a bit ethnic, not in the least bit kitchy or affected.The location was amazing, one literally stepped out of the room and onto a beautiful sandy beach.

                      It would have been great to have a small fridge and a coffee machine, two things that most hotels offer and that would have made eating in more viable. I guess eating in is not something the hotel wanted to encourage. They have a restaurant on site, which is in my opinion overpriced and overrated, but nevertheless quite nice.

                    • Family with children
                      5.4

                      Location

                      Stuff was not helpfull, we did not have hot water and blankets.

                    • Older travelers
                      9.2

                      I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

                      It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

                    • Couple
                      8.2

                      Excellent location, right on the beach. Very nice staff. Clean and cozy.

                      There were maintenance works at progress when we were there so it was a bit noisy...

                    • Family with children
                      10.0

                      wonderful service and a home from home and elegant and casual at the same time - glorious spot

                      better to have hot coffee and more of it in the morning more staff in kitchen in the morning regular coffe on tap would be a good idea

                    • Family with children
                      5.4

                      I wouldn't say is a 4 stars hotel. The location is excellent.Nice gardens. The beach is so beautiful. Other than that, the food at the restaurant so,so, and the service is really bad. The room was clean but the towels very old. Very basic.

                      I though that would be 4 stars like they advertised in the internet.

                    • Group of friends
                      8.2

                      Really beautiful location, right on ab exotic beach. Very clean rooms, close to the town center.

                    • Family with children
                      5.0

                      The initial impression is tropical and relaxing.

                      We had a negative experience - our reservation was lost by the hotel. Because there was a room available, they offered us the walk-in rate for 2 nights out of the original 5 nights...We had to find our own accommodations for the other 3 nights with no assistance from Na Balam or from Booked.net, for that matter. We lost money, time and experienced a lot of stress from this situation. Observations during our shortened stay indicated that Na Balam is not what it once was. We were extremely disappointed as to how our situation was handled and that, instead of a calming and restful vacation, the place and staff were stressful and unaccommodating. I will not recommend Na Balam, period. And the staff compared their hotel to Ixchel Resort down the beach... Not even close. By the way, the food there is expensive and you have to bring your own drinking water. And the yoga is extra...

                    • Group of friends
                      7.4

                      The location is perfect, at the probably nicest part of the island at the beach. It is a sweet, romantic hotel (little bungalows). The rooms are big and there is a small terrace with chairs and hammock belonging to every room. The hotel staff is very friendly. It offers towels for the beach for free and there are chairs, tables and big sun loungers at the beach also for free.

                      We had a room on the upper floor and the roof consists of straw, therefore it can be a little bit dirty. Staff at the restaurant wasn't guest friendly at all. It should be a 4* hotel, which we certainly wouldn't rate that high as there is basically no luxury.

                    How to reach hotel

                    hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
                    Show big map »

                    Hotel Address:

                    C/Zazil Ha 118 , Isla Mujeres, Mexico, 77400

                    Get directions
                    City Center
                    • Isla Mujeres
                      2.2 mi
                    Airports
                    Restaurants
                    • ZAZIL HA (cuisine: Mexican)
                      200 ft
                    • Fenix Lounge Restaurant & Beach Club (cuisine: Tapas, Hamburgers, Fusion)
                      400 ft
                    Beaches
                    • Garrafon de Castilla
                      3800 ft
                    Hotel information
                    • Check-In:
                      from  1 am
                    • Check-Out:
                      until  1 am
                    • Year renovated:
                      2007
                    • Number of rooms:
                      33

                    Hotel Awards

                    MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Mexico

                    Use Badge