Na Balam - Isla Mujeres

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400show map
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Highlights
8
FabulousBased on  112 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

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Overview

Overlooking the Caribbean Sea, the comfortable 4-star Na Balam Hotel offers an indoor swimming pool and a library. An example of minimalist architecture, this hotel was opened in 1998 and was fully restored in 2007.

The property lies within 15 km from Casa de la cultura. It is about 4 km away from the center of Isla Mujeres.

Direct access to the sandy beach and palm trees and a lush garden is provided.

Guests can reach Na Balam Hotel by car from Cancun International airport in 35 minutes.

Rooms

Na Balam Hotel offers 33 individual rooms that come with a stunning view of the sea and such facilities as complimentary wireless internet, climate control, a private safe, a private balcony and a closet. They feature en suite bathrooms with a shower, a bidet and free toiletries.

Eat & Drink

A healthy breakfast is served every morning. Residents can try dishes of Mexican cuisine at the restaurant. Guests can quench their thirst at Palapa bar with a favorite drink. The tapas bar ZAZIL HA can be reached within a 5-minute walk.

Services

The property offers a business center, a meeting room and a catering service for the use of guests.

Relax

Guests will enjoy using therapeutic massage and facials at the hotel. Various activities, including scuba diving, snorkeling and sailing, are available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby for free.

Year renovated:   2007.  Number of rooms:   33.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Water skiing
  • Motor board
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Poolside snack bar
  • Catering service
  • Buffet breakfast

Business

  • Business centre
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's play area

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Umbrellas
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • City view
  • Ocean view
  • Pool view
  • Beach view
  • Resort view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Patio
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Free toiletries

Media

  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExisting beddingFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Restaurants
  • City landmarks
ZAZIL HAZAZIL HA200 ftwaterfront
Fenix Lounge Restaurant & Beach ClubFenix Lounge Restaurant & Beach Club400 ftZazil-ha 118
Pita Amore Isla MujeresPita Amore Isla Mujeres900 ftAve Guerrero
Tropical PomodoroTropical Pomodoro1000 ftAv. Hidalgo esq.Guerrero
Buho'sBuho's1100 ftAvenida Carlos Lazo 1
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Dolphin Discovery Isla MujeresDolphin Discovery Isla Mujeres2.0 mi
Mercado 23 Mercado 23 8.8 mi CancunMexico
Mercado 28 Mercado 28 8.8 minorth of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
Plaza Las AmericasPlaza Las Americas9.2 miAv. Tulum 260
Beto Avila StadiumBeto Avila Stadium9.4 miMza 4 Supmza 21 Av. Circuito Mayapan s/n L 4
Cancun Convention Center Cancun Convention Center 10.5 miBlvd. Kukulcan Km 9, Zona Hotelera
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Getting around
Airports
Cancun International (CUN)17.6 mi
Playa Del Carmen (PCM)49.2 mi
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Reviews
7.6
FabulousBased on  112  reviews
  • 9.6
    Exclusive

    - Great location- right next to the beach and near the main strip for food - Good value for money - sun beds provided

  • 9.2
    Superb

    The location was absolutely fantastic and the rooms were lovely! Worth paying for the private pool. Also the food at the restaurant was great!

    The front desk staff were not overly helpful or friendly.

  • 8.8
    Superb

    Beautiful location, some staff members were extremely helpful and exceeded expectations

    Some staff members were rude at the restaurant demanding tips and walking while in mid conversation. Matresses were a bit hard and uncomfortable

  • 8.2
    Fabulous

    it is a very nice little hotel on the beach. I would recommend it. Friendly staff, and close to the centre. And the location is just perfect, right on the beach...

  • 9.2
    Superb

    beautiful spacious rooms, great access to beach, clean

    resturant waiters rude and expect tip and tell you if you dont, they double charged me by not returning my deposit and being very difficult to contact

  • 6.2
    Good

    The location, Na Balam has the best beach of all isla mujeres, it is very nice to have breakfast in their restaurant.

    It is very expensive for what it really offers, it is old and has not been renovated since long. Things like ac and shower do not work properly. Pool water was not clean . Rooms do not have tv, hair dryer, iron, mini fridge or any other service you might expect for that price.

  • 5.8
    Guest rating

    I liked how the location which is right at north beach and at the entrance of Avalon hotel. Close to main strip for restuarants/night life.

    The beds were very uncomfortable, lots of greenery so as comes mosquito's, I was bit all night as they get into room through window/wall cracks. Internet is not true internet, it is only available in the outside lobby where you again will get chewed up by mosquito's and if your luck enough to get internet service, it is very intermittent.

  • 7.4
    Very good

    Very good location right at the best spot of Playa Norte. The staff was very helpful and found us a better room with a kingsize bed upon request the second day. Nice restaurant and beach beds in the front. Nicely build and comfortable hotel probably of the best in Isla Mujeres

    The poolside rooms are not so good, not the best value. Ours was like a hut so the roof had some small holes. Not good if you are afraid of little lizards!

  • 7.4
    Very good

    great location and very nice room with pool view, an individual terrace and a hammock; very kind and professional receptionist; beds on the beach; very nice and friendly pool cleaner (we really liked the guy)

    Beach restaurant staff (rude and unprofessional); Check out issues (higher price than agreed on Booked.net and some receipts from restaurant for a dinner we have never had) - note that the receptionist helped us to figure this issue out and eventually we were not charged for them.

  • 7.8
    Fabulous

    The location of the hotel is nice and the staff are friendly and nice.

    The beds were hard as a rock and it is expensive compared to better hotels on Isla Mujeres for what you get. They changed our reservation for the room type twice without notification and had our billing messed up. None of this was a show or a real big deal but I wouldn't return.

  • 8.2
    Fabulous

    The ambiance was very pleasant, a bit rustic, a bit ethnic, not in the least bit kitchy or affected.The location was amazing, one literally stepped out of the room and onto a beautiful sandy beach.

    It would have been great to have a small fridge and a coffee machine, two things that most hotels offer and that would have made eating in more viable. I guess eating in is not something the hotel wanted to encourage. They have a restaurant on site, which is in my opinion overpriced and overrated, but nevertheless quite nice.

  • 5.4
    Guest rating

    Location

    Stuff was not helpfull, we did not have hot water and blankets.

  • 9.2
    Superb

    I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

    It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

  • 8.2
    Fabulous

    Excellent location, right on the beach. Very nice staff. Clean and cozy.

    There were maintenance works at progress when we were there so it was a bit noisy...

  • 10.0
    Exclusive

    wonderful service and a home from home and elegant and casual at the same time - glorious spot

    better to have hot coffee and more of it in the morning more staff in kitchen in the morning regular coffe on tap would be a good idea

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Highlights
8
FabulousBased on  112 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExisting beddingFREE
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Cancun International (CUN)17.6 mi
Playa Del Carmen (PCM)49.2 mi
+ More- Less
Check rooms and rates
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Rooms and Guests
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